Terms of Service

By using the XperienceHR Service, you agree to be bound by these Terms of Service. Fees will not apply to users using Try for Free Trial account.

Terms and conditions

XperienceHR - Terms of Service

XperienceHR Inc. (“XperienceHR”, “we”) provides the SaaS (“Software as a Service”, the “Service”) through the website www.xperiencehr.com and xperience.app. By using the XperienceHR Service, you agree to be bound by these Terms of Service. Provisions related to fees will not apply to users using a Free Trial account. XperienceHR may modify the Terms of Service at any time without prior notice by posting a new version of this Terms of Service on the website. Such revised terms will become effective 30 days after they are posted and you agree to be bound by such modifications. If you do not agree with the Terms of Service, you may not use the Service.



XperienceHR is a Time and Absence Management online application provided on SaaS basis. XperienceHR reserves the right to enhance, modify, add new or suspend any features or Service without prior notice. Any of these modifications is a subject to the Terms of Service.


2.    FEES

You agree to pay on a month-to-month basis. The service is billed in advance and is non-refundable as a result of any failure of the Service or for any other reason. Full billing details are required to use the Service. All fees are exclusive of all taxes or duties. You agree to pay all state and local, or other taxes arising from your use of the Service. Prices of the Service are subject to change with 30 day prior notice published on www.xperiencehr.com website. We encourage you to check our website regularly for updates.

Definition of Customer Support Services:

A. Crucial Issues Affecting Smooth Operation: High priority cases shall be strictly confined to issues that impede the smooth operation of XperienceHR services and whose resolution is deemed imperative for uninterrupted usage of our services.

B. Non-Essential Issues/Low Priority Issues:

  •         Customer Request that does not have any impact on the fundamental operational aspects of XperienceHR services.
  •         Customer Fault: We cannot be held responsible for any issues arising from customer error or faulty hardware/software on the customer's side.
  •         Requests for Help: Requests for resolving operational issues that do not prevent the use of the XperienceHRservices, request for additional implementation-type-of-services or requests for repeated explanation or help already explained during the client's account implementation and training are subject to standard hourly rates for support and consultancy services (please see the Pricing). 

Our Support Team is available during the working days Mondays - Fridays, 9 am - 3.30 pm (CET) on +421 905 880 006 (in Slovak and English) and support@xperiencehr.com.

A VIP support is available based on the signed SLA agreement, available upon request, specific terms and payment conditions apply.



By using the Service you agree to our use, collection and disclosure of personally identifiable information as set in our Privacy Policy.



The service is provided on an “as is” and “as available” basis. XperienceHR makes no express or implied warranties of any kind, including without limitation implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third party rights.

XperienceHR does not represent or warrant that Services or Content are accurate, complete, reliable, current or error-free.
Under no circumstances will XperienceHR be liable for lost profits or other indirect, special, cover, exemplary, incidental, or consequential damages arising out of or related to the use or inability to use the Service.

In no event shall liability of XperienceHR for damages, losses, or causes of action, whether in contract, warranty, tort (including negligence, whether active, passive or imputed) or product liability stemming from the use of Service exceed the aggregate dollar amount paid by you to XperienceHR during the three months prior to the date of any claim.



You agree to hold harmless and indemnify XperienceHR and its affiliates, employees, officers, directors, agents, licensors, successors from any loss, damages, liabilities, costs, attorneys’ fees, expenses, claims and proceedings incurred as a result of your violation of any third party’s rights in connection with the use of the Service, including without limitation privacy rights, trademark, copyright, or patent rights, or other intellectual property rights.



If an account remains inactive for 6 months, we may disable it and all of its Content will be archived. We will notify you by email before disabling your account. You have 6 months to contact us to enable your account back. All accounts inactive for 12 months including all content will be irrevocably deleted.



You may cancel your account anytime. There is no cancellation fee. The closing of your account will result in deletion of all of your Content.

XperienceHR, in its sole discretion, has the right to disable or terminate any account and refuse the use of the Service, for any reason at any time. Such termination of the Service will result in the disabling or deletion of your account and content or your access to your account and content.

Violation of any of the terms of Terms of Service may result in the termination of your account.



The Terms of Service constitute the entire agreement between you and XperienceHR regarding your use of the Service and supersedes any prior agreements between you and XperienceHR (including, but not limited to, any prior versions of the Terms of Service).



Last Update: April, 2023

Schedule a demo call and discover how XperienceHR can benefit your business.

We’re available on multiple dates.